Learning and Assessment Kit-CPCPMS3039 Maintain mechanical services equipment RII ICTSAS211 Develop solutions for basic

ICTSAS211 Develop solutions for basic ICT malfunctions and problems If you require RPL Kits with comprehensive benchmarking

weeds and diseases Group A AHCMOM304 Operate machinery and equipment Group A AHCPMG301 Control weeds Group A AHCPMG302 Control plant pests

Core units BSBINS301 Develop and use information literacy skills BSBOPS304 Deliver and monitor a service to customers BSBTEC201 Use business software applications BSBWHS311 Assist with maintaining workplace safety BSBXTW301 Work in a team CUAIND202 Develop and apply knowledge of information and cultural services organisations Elective units BSBINS203 Assist with circulation services BSBINS306 Provide multimedia support BSBINS307 Retrieve information from records BSBOPS305 Process customer complaints BSBOPS306 Record stakeholder interactions BSBXCM301 Engage in workplace communication If you require RPL Kits with comprehensive benchmarking

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Regulatory Alignment

Learning and Assessment Kit-CPCPMS3039 Maintain mechanical services equipment RII ICTSAS211 Develop solutions for basicOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to